Cancellation & refund policy

We keep this simple so you know where you stand before you book.

Rescheduling

You can reschedule any appointment, including program check-ins, without a fee if you give at least 48 hours' notice. Use the link in your confirmation email, or email [email protected].

Late cancellations and missed appointments

If you cancel with less than 48 hours' notice, or miss an appointment without notice, that session is forfeited and is not refunded.

Refunds

• The Gateway is free, so there is nothing to refund. We just ask that you give notice if you cannot make it.
• Clarify: cancel at least 48 hours before your session for a full refund.
• Reset, Signature and Elite: cancel at least 48 hours before your first appointment for a full refund. Once a program has started, payments are non-refundable, because your plan and time are reserved for you from the first session.

Products

Products are purchased separately from consultations and are covered by the return policy of wherever you buy them.

If something isn't right

If you are unhappy with a session, please tell us at [email protected]. We would rather hear about it and try to make it right.